Effective Date: January 1, 2025
1. Information We Collect
When you use FlyDirect services, we may collect:
- Personal Information: Name, email address, phone number, passport details, and payment information when booking flights.
- Travel Information: Flight preferences, seat selections, meal requests, and frequent flyer numbers.
- Technical Data: IP address, browser type, device information, and cookies to improve our service.
- Call Recordings: Calls may be recorded for quality assurance and training purposes.
2. How We Use Your Information
We use your information to:
- Process flight bookings, changes, and cancellations
- Communicate with you about your reservations
- Provide customer support and resolve issues
- Improve our services and personalize your experience
- Comply with legal obligations and airline requirements
3. Information Sharing
We do not sell your personal information. We may share your data with:
- Airlines and Travel Partners: To complete your bookings
- Payment Processors: To securely handle transactions
- Legal Authorities: When required by law or to protect rights
4. Data Security
We implement industry-standard security measures including encryption, secure servers, and regular security audits. Phone payments are processed through PCI-compliant systems.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Opt-out of marketing communications
6. Cookies
We use cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can disable cookies through your browser settings.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from minors.
8. Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated effective date.
9. Contact Us
For privacy-related questions or to exercise your rights:
Phone: +1 (844) 452-4173
Email: privacy@flydirect.com
Address: 123 Travel Lane, Suite 400, New York, NY 10001
Last Updated: April 3, 2025
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